Return & Exchange Policy - Jersei Love Exotic Wear

At Jersei Love Exotic Wear, we take pride in creating handmade, made-to-order luxury pieces just for you. Please read our return and exchange policy carefully before placing your order.

🎨 Made-to-Order Policy

All exotic wear items (bodysuits, lingerie sets, microkinis, two-piece sets, etc.) are custom-made to order specifically for you. Due to the personalized nature of our products and hygiene considerations, made-to-order items are FINAL SALE and cannot be returned or exchanged.

By placing an order, you acknowledge and agree to this policy.

✅ What We Accept for Returns/Exchanges

We only accept returns or exchanges in the following cases:

Defective Items: If your item arrives with a manufacturing defect (broken seams, missing embellishments, faulty closures, etc.)

Damaged in Transit: If your item arrives damaged due to shipping

Wrong Item Sent: If we sent you the incorrect product

Significant Size Discrepancy: If the item does not match our published size chart measurements (please refer to our Size Guide before ordering)

❌ What We Do NOT Accept

We cannot accept returns or exchanges for:

• Change of mind or buyer's remorse
• Incorrect size ordered by customer (please use our Size Guide)
• Color variations due to screen settings
• Minor differences in embellishment placement (handmade items may vary slightly)
• Items worn, washed, or altered
• Items with removed tags or packaging
• Dropshipped accessories (wigs, heels, bags) after 14 days

📦 Dropshipped Items (Accessories, Wigs, Heels, Bags)

Dropshipped items may be returned within 14 days of delivery if:
• Item is unused, unworn, and in original packaging
• All tags are attached
• Item is in resalable condition

Return shipping costs for dropshipped items are the customer's responsibility unless the item is defective or we sent the wrong item.

🔄 How to Request a Return or Exchange

If you believe your order qualifies for a return or exchange:

1. Contact us within 7 days of receiving your order at jlexoticwear@gmail.com
2. Include your order number, photos of the issue, and a detailed description
3. Wait for our team to review and approve your request
4. If approved, we'll provide return instructions and a return authorization

⚠️ Important: Do not ship items back without prior approval. Unauthorized returns will not be accepted or refunded.

💰 Refunds

Approved refunds will be processed within 5-7 business days of receiving the returned item.

Refunds will be issued to the original payment method.

Shipping costs are non-refundable unless we made an error.

If you received free shipping, the actual shipping cost will be deducted from your refund.

🔁 Exchanges

Exchanges are handled on a case-by-case basis for defective or incorrect items only.

If an exchange is approved, we'll create a new made-to-order piece for you (7-10 business days production time).

Exchanges are subject to availability.

📏 Size Guide

To ensure the best fit, please carefully review our Size Guide before ordering. We provide detailed measurements for all products.

If you're unsure about sizing, contact us at jlexoticwear@gmail.com before placing your order, and we'll help you choose the right size.

🛡️ Quality Guarantee

We stand behind the quality of our handmade pieces. If you receive a defective item, we'll make it right with a replacement or refund.

Every piece is inspected before shipping to ensure it meets our luxury standards.

📧 Questions?

If you have questions about our return policy or need assistance:

• Email: jlexoticwear@gmail.com
• Visit our FAQ page
• Check our Contact page

We're here to help ensure you love your Jersei Love exotic wear!

Last updated: December 2024